About Supercargo



Who we are

Supercargo is an independent and privately owned Portuguese company engaged in the trade of commodities superintending and surveying, since 1993.

It carries out inspections, verifications, examinations, tests, samplings, measurements, issues reports and certificates and renders advisory services, relating to the aforesaid operations.

Supercargo, acts exclusively in the capacity as agent of its Principal in accordance with their instructions and the Code of Practice for Superintendents.

We are the most qualified national company in this area of activity.








Geographical Coverage

Supercargo exercises its activity in the entire national territory (mainland, Azores and Madeira) and in Spanish western ports, for what has offices installed in Caparica (Headquarters), in Aveiro and Ponta Delgada. It also operates throughout Europe and South America where often move its inspectors.

Supercargo has special relationships with similar companies of reputation and proven technique and capacity, affiliated and recognized by the international organizations, with which it works in partnership, especially in Europe (Spain, France, Germany and the Black Sea basin) and Latin America (Brazil, Argentina and Uruguay).

The company's history has provided its inspectors with a substantive knowledge of most ports where the cargo is loaded, destined to the western half of the Iberian Peninsula, so today Supercargo superintend with the same rigor and capacity for action, a shipment in Paranaguá or Nueva Palmira, as a discharge operation in Lisbon, Ponta Delgada or Huelva.

Quality policy


Ética e Compromisso

O aumento de competitividade e a consequente pressão para a optimização e racionalização dos procedimentos logísticos, conduzirão à afirmação da superintendência como um processo de adição de valor mais pela qualidade e rigor do que pelo preço.

A Supercargo oferece serviços de Superintendência no absoluto respeito pelos códigos de ética que subscreve ao aceitar as Regras de Conduta das Associações a que pertence e pela Politica de Qualidade que estabeleceu ao aprovar o seu Sistema de Gestão de Qualidade de acordo com a Norma Internacional ISO-9001:2008.

A nossa empresa está comprometida com o cumprimento da lei, conduzindo os seus negócios de uma forma íntegra e honrando as suas obrigações, baseando as suas decisões no tratamento sério da informação, competindo com os seus concorrentes de modo frontal e honesto, e tratando as pessoas e organizações com dignidade e respeito.

Locais

Almada

Almada

Aveiro

Aveiro

Data Protection Policy:

Supercargo determines that any data processing should be subject to the following principles:

a) determination, prior to data collection, of the objectives for the use of the data, as well as its conservation and disposal period;
b) identification of data subjects (personal and non-personal) and determination of their interests and rights;
c) provision of information to the holders of personal data on the specific objectives for its use, limitation and interruption of use, rectification and conservation, deletion of data and right of opposition, when holders are not aware of the information;
d) obtaining authorization from the holder of the personal data for its use, especially when it is or may be used for the purpose of offering goods and services, even free of charge, or for analysis and control of the behavior of the holder;
e) discontinuation of processing data which no longer meets the objectives for which it was collected or when requested to do so by the data subjects;
f) elimination of the data when it is not used or at the request of its owner, being subject to applicable legal / fiscal permissions.
g) data must be protected through logical, physical and other security measures.

These principles apply to data collected directly (personal and telephone contacts) or indirectly (postal correspondence, own websites and social networks), in verbal and / or written forms (registration forms / information, postal mail, advertising, emails, posts and others). Supercargo determines that all data held and kept must be dealt in a legal, fair and transparent manner, within the security principles, resources and responsibilities installed and established. Supercargo reserves the right to amend this data protection policy at any time.

Privacy Policy (for this website):

Supercargo keeps personal data, such as name and e-mail address, but only to answer the subject addressed by the visitor of this page, and in accordance with the established in the Data Protection Regulation. Supercargo does not share or provide the information collected from third parties, unless expressly authorized by its owners. The personal data collected in the communication initiated by the visitor of this page is maintained during the time needed to address the subject or until a request to remove it by the holder. Records of electronic or postal correspondence exchanged between the parties will be kept on file, where applicable, for a maximum of 10 years. This website does not use cookies.

View

Build an image of unquestionable quality as a service provider company, through which should retain its customers.

Mission

Provision of superintendence services and cargo expertise in international trade.

Values

The company's culture is based on four fundamental values:

  • Commitment to customers
    Listening to and responding to concerns and needs, offering a high quality service and ethical behavior, favoring a personalized direct relationship with clients and an indirect institutional relationship with the other stakeholders.
  • Integrity and Trust
    Honor commitments and act with total transparency, honesty and trust.
  • Quality and Excellence
    Promote the improvement of services offered, contributing to develop the best solutions, exceeding the expectations of our customers, employees and partners, learning from mistakes and developing skills and good practices in order to guarantee excellence in the final result.
  • Valorization of Human Capital
    To bet on the personal and professional development of human capital, capitalizing on all the knowledge created in an important source of information and differentiation for all.

Quality policy

Supercargo Management, aware of the strategic relevance that its clients have for its business, through the purchase of services provided, the context of the organization and its strategic orientation, established its Quality Policy based on the following principles:

· Satisfaction of the needs and expectations of the clients, responding to their requirements;
· Compliance with applicable legal and contractual requirements;
· Development of employee competencies, through education, continuous training or experience;
· Continuous improvement of the services provided and the effectiveness of the quality management system implemented and reviewed periodically.

Data Protection Policy and Privacy Policy